Job Description
Summary: Represents JAC Management Group in a front line capacity working with the public. Uniform supplied. Employee takes responsibility. Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Scan guest tickets as they enter the building.
2. Assist guests with seating problems and issue relocates.
3. Provide the public with directions and information regarding upcoming events and services offered.
4. Address guest concerns and work with the difficult customer.
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